PRIVACY POLICY
At Sparky Warehouse Australia, we are committed to safeguarding and preserving the privacy of our customers. Looking after the personal data you share with us is extremely important. We want you to be confident that your data is safe and secure with us and understand how we use it to offer you a better, more personalised shopping experience.
Privacy Policy
This policy applies to our websites, including www.sparkywarehouse.com.au, and our mobile apps for iOS or Android mobile devices (collectively, our “services”). Using our services means: this policy also applies when you shop with us over the phone, and if you contact us or any time, we contact you about our services.
By using our website, you consent to our collection and use of your personal information as described in this Privacy Policy.
This privacy policy outlines:
- The types of personal information we collect.
- How and why, we collect your personal information;
- How we use your personal information;
- When and why we share your personal information within Sparky Warehouse Australia and with other third-party service providers who help us with payment processing, shipping, and customer support.
- How we safeguard your data; and
- Your rights and choices when it comes to your personal data
Please come back frequently to examine any updates as we frequently change our policy.
Information We Collect
When you visit our website, we may collect and process the following data about you:
1. Personal Information:
- When you register on our site or make a purchase on our website, you provide us with your personal information such as your name, business name (where applicable), shipping and billing addresses, email address, phone number, and payment information.
- When you create an account, you are prompted to create a username and a password. Sparky Warehouse Australia maintains your username and password (in an encrypted format) inside our secure environment and only uses your information to welcome you back and to personalise your experience.
- When purchasing with Sparky Warehouse Australia, you should know that we do not keep your credit card numbers.
You are free to choose which information you want to provide to us, or whether you want to provide us with information at all. However, some information, such as your name, shipping address, email address and payment information, is necessary to process your transaction. By not providing this information, you will not be able to use our website, order products or use some of our services.
2. Communication Information:
We may collect following information when you contact us or when Sparky Warehouse Australia contacts you or when you take part in our marketing campaigns, promotions, feedback surveys etc:
o Your name, emails, addresses including the date and time you contacted us;
o Contents of any emails and messages you send to us through our website or social media accounts; and
o Source IP information, email headers, sending email server hostnames and ISP information.
3. Website Usage Information:
Sparky Warehouse Australia and our third-party partners may use verity of technologies to automatically track and collect certain information about the way you use of our website, such as the pages you visit, the products you look at, and the length of time you spend there. Additionally, we also gather data about your device and its software, such as your computer's IP address, browser type, operating system, date, time, and device type.
4. Cookies:
We use cookies to enhance the functioning of our website and to personalise your experience. When you visit our website, a tiny text file called a cookie is stored on your computer. They enable us to keep track of your shopping basket, remember your preferences, and keep you logged in. In your browser's options, you may change your cookie preferences.
We may collect analytical data or use third-party analytics tools to help us measure traffic and usage trends to understand the demographics of our users. We may employ technologies, including the application of statistical modelling tools, which permit us to recognise and contact you across multiple devices.
Use of Your Information
We use the information we collect from you to provide and improve our services, including:
· To complete orders and handle payments to improve your browsing experience and personalize our website
· To contact you on our specials, services, and goods
· In order to assist customers and answer to their queries
· To avoid fraud and safeguard our company
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
1. Service Providers: With third-party service providers, such payment processors, shipping firms, and IT suppliers, who assist us in running our business, we might share your information.
2. Legal Requirements: If compelled by law or in response to a legal request, such as a court order or government inquiry, we may release your information.
3. Business Transfers: Your information might be given to the purchaser or succeeding business if we sell or transfer all or a portion of our business.
4. Your Consent: If you choose to receive promotional emails from our partners, for example, we may disclose your information with their approval.
Protecting Your Information
We take precautions that are reasonable to prevent unauthorised access, use, or disclosure of your personal information. To protect your data, we employ secure servers and encryption technology. We cannot, however, guarantee perfect security because there is no completely safe way of electronic transmission or storage.
Your Rights
You have the right to
1. Access your personal information that we hold about you: With some legal exclusions, you have the right to see the personal information we have about you. By contacting us using the information provided on our website, you can make a request for access to your personal information.
2. Disagree with how your personal information is being processed.
3. Ask us to remove your personal information.
4. You may change your mind at any time.
5. Third-Party Services Sparky Warehouse Australia may use third-party services to process payments, manage customer data, or provide other services Personal information may be gathered and used by these third-party services in line with their own privacy rules. Before using these third-party services, we advise you to study their privacy policies.
6. Social Networks Social networking sites like Facebook, Instagram, and Twitter may be used by Sparky Warehouse Australia to interact with consumers and advertise our goods and services. Your personal information may be gathered and used by these sites in line with their respective privacy policies if you engage with us on these platforms.
7. Data Storage Your personal information will only be kept by Sparky Warehouse Australia for as long as is necessary to achieve the goals for which it was obtained or as stipulated by law. When we no longer require your personal information, we will safely discard it.
8. Modifications to the Privacy Policy 8. This privacy statement may be updated periodically by Sparky Warehouse Australia to reflect changes to our operational procedures or to satisfy legal requirements. To be updated about how we are protecting your personal information, we encourage you to review this privacy policy on a regular basis.
9. Contact Us If you have any questions or concerns about this privacy policy or our data practices, please contact us at privacy@sparkywarehouse.com.au. We will do our best to address your concerns in a timely and satisfactory manner.
10. You accept the terms of this privacy statement by using the website or services of Sparky Warehouse Australia. Do not use our website or services if you disagree with the terms of this privacy statement.
Third-Party Links
Links to third-party websites, goods, or services may be found on our website. These third-party websites are not under our control or endorsement, and their privacy policies are not covered by this one. We advise you to carefully read the privacy statements on any third-party websites you visit.
Changes to Our Privacy Policy
At any time, we retain the right to alter or change this privacy statement. Any modifications
